GrainTradeLinkGrainTradeLinkThe Global Grain & Commodity Trade Network
END USER LICENSE AGREEMENT
& TERMS OF SERVICE
Document
End User License Agreement & Terms of Service
Platform
GrainTradeLink — Mobile Application & Web Platform
Version
1.0
Effective Date
Upon registration and acceptance by the User
Governing Law
Ukraine
Language
English (controlling version)
⚠ IMPORTANT — PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE PLATFORM
THIS END USER LICENSE AGREEMENT ('AGREEMENT') IS A LEGALLY BINDING CONTRACT BETWEEN YOU ('USER') AND GRAINTRADELINK ('THE COMPANY', 'WE', 'US', 'OUR'). BY DOWNLOADING, INSTALLING, REGISTERING FOR, OR USING THE GRAINTRADELINK MOBILE APPLICATION OR WEB PLATFORM (COLLECTIVELY, 'THE PLATFORM'), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.
IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST IMMEDIATELY CEASE USE OF THE PLATFORM, UNINSTALL THE APPLICATION, AND DELETE YOUR ACCOUNT. CONTINUED USE OF THE PLATFORM FOLLOWING PUBLICATION OF ANY AMENDMENTS TO THIS AGREEMENT CONSTITUTES YOUR ACCEPTANCE OF THOSE AMENDMENTS.
For the purposes of this Agreement, the following definitions shall apply:
(a) 'Platform' means the GrainTradeLink mobile application, web application, and all related services, features, tools, and content provided by the Company.
(b) 'User', 'You', or 'Your' means any individual or legal entity that accesses, registers for, or uses the Platform in any capacity, including as a buyer, seller, broker, service provider, or observer.
(c) 'Company', 'We', 'Us', or 'Our' means GrainTradeLink, operated by PE "Hazem Saker" (Ukraine), its founders, officers, directors, developers, employees, agents, licensors, and successors.
(d) 'Content' means any text, data, information, offers, purchase requests, images, documents, messages, posts, profiles, company listings, or other material submitted, posted, uploaded, or transmitted by any User through the Platform.
(e) 'Trade Offer' or 'Offer' means any posting made by a User indicating an intention to sell, buy, broker, or facilitate the trade of any commodity, service, or related product.
(f) 'Verified User' means a User whose professional credentials and industry standing have been reviewed and approved by the Company through its verification process.
(g) 'Subscription Tier' means the level of access granted to a User based on their chosen subscription plan, being Free, Silver (Ag), Gold (Au), or Platinum (Pt) as defined in the Platform's subscription terms.
(h) 'Third Party' means any individual or entity that is not the Company or the User.
(i) 'Applicable Law' means all laws, regulations, directives, and rules applicable to the User in their jurisdiction and to the transaction or activity in question.
2.1 Acceptance of Terms
By accessing or using the Platform in any manner, including browsing, registering, posting Content, or communicating with other Users, you confirm that:
1. You have read and fully understood this Agreement;
2. You are legally capable of entering into binding contracts under the laws of your jurisdiction;
3. You are at least eighteen (18) years of age;
4. You are acting on behalf of yourself or a duly authorised legal entity, and have full authority to bind that entity to this Agreement;
5. All information you provide to the Platform is and will remain accurate, current, complete, and truthful.
2.2 Eligibility
The Platform is designed exclusively for professionals engaged in the international trade of grain, oilseeds, vegetable oils, pulses, rice, sugar, and related commodities and services, including but not limited to traders, brokers, vessel operators, inspection companies, legal advisers, arbitrators, trade finance professionals, and port agents. The Company reserves the right, in its sole and absolute discretion, to deny or revoke access to any person or entity that does not meet these eligibility requirements or that the Company determines to be unsuitable for membership, for any reason and without obligation to provide explanation.
3.1 Account Registration
To access most features of the Platform, Users must create an account by providing accurate and complete information. You agree to:
1. Provide your true full name, professional email address, country of operation, and current company or trading entity;
2. Provide an accurate description of your professional role, industry background, and the commodities or services you deal in;
3. Upload a genuine professional photograph that clearly identifies you as an individual;
4. Keep all account information current and promptly update it upon any change;
5. Maintain the confidentiality of your account credentials and not share access with any third party;
6. Notify the Company immediately of any unauthorised use of your account.
3.2 Mandatory Obligation to Provide Truthful Information
The integrity of the GrainTradeLink community depends entirely on the authenticity of its members. Accordingly, you are strictly and unconditionally obligated to:
1. Provide only truthful, accurate, and non-misleading information at all times, including during registration, verification, profile creation, and when posting any Content;
2. Represent only transactions, offers, and requests that reflect a genuine commercial intent — meaning that any Trade Offer or purchase request you post must represent a real, bona fide intention to trade at or near the stated terms;
3. Refrain from posting fictitious, inflated, or speculative Trade Offers for the purpose of generating inquiries without genuine trading intent;
4. Accurately represent your capacity, authority, and principal relationships — you may not represent yourself as a principal if you are acting as agent or broker without disclosing such capacity;
5. Accurately represent the origin, quality, specifications, certifications, and availability of any commodity you offer for sale;
6. Not impersonate any other person, trader, company, or entity;
7. Not create multiple accounts for the purpose of circumventing suspensions, bans, or subscription tier restrictions.
Verification Process
All Users undergo a manual verification process conducted by the Company before receiving full platform access. Verification may include review of professional background, transaction history, company credentials, GAFTA/FOSFA membership numbers or any other similar organisation, or other industry documentation. Submission of a verification application does not guarantee approval. The Company reserves the right to request additional documentation at any time and to revoke verified status at its sole discretion.
Providing false or misleading information during the verification process constitutes a material breach of this Agreement and will result in immediate account termination.
4.1 Mandatory Content Standards
All Content posted, shared, transmitted, or communicated through the Platform must comply with the following mandatory standards. These are not suggestions — they are binding obligations upon every User:
A. Language & Communication Standards
1. All Content must be written in professional, respectful, and commercially appropriate language. The use of profanity, vulgarity, slang, derogatory terms, insults, threats, or any language that a reasonable professional would consider offensive, abusive, or inappropriate is strictly prohibited;
2. Users must communicate with other members with courtesy and professional respect, regardless of any commercial disagreement or dispute;
3. Aggressive, harassing, intimidating, or coercive language directed at any User, company, or individual is strictly prohibited;
4. Content must be written in a language that the intended recipient can reasonably understand. English is the primary language of the Platform. Posts in other languages are permitted but Users accept that the Company may be unable to moderate non-English content with full accuracy.
B. Trade Content Standards
1. All Trade Offers, purchase requests, and commodity listings must accurately and honestly describe the commodity, quantity, quality specifications, price, delivery terms, shipment period, origin, and any other material terms;
2. Prices quoted must reflect genuine market-aligned commercial intent. Posting deliberately misleading prices to generate inquiries without real intent to trade at those terms is a breach of this Agreement;
3. All commodity specifications stated (protein content, moisture, foreign matter, oil content, GMO status, certifications, and similar) must be accurate and based on reasonable commercial knowledge;
4. Users may not post the same Trade Offer simultaneously in a manner designed to create false impressions of liquidity or demand;
5. Trade Offers must expire or be withdrawn if the commodity is no longer available or the User's intent to trade has changed.
C. Prohibited Content — Absolute Prohibitions
The following Content is absolutely prohibited on the Platform under all circumstances:
• Content that is defamatory, libellous, or makes false statements of fact about any person, company, or entity;
• Content that discriminates against or harasses individuals on the basis of race, nationality, religion, gender, age, disability, or any other protected characteristic;
• Content that violates any applicable law, regulation, or international trade sanction or embargo;
• Content related to sanctioned countries, entities, or individuals under applicable international sanctions regimes including but not limited to OFAC, EU, UN, and UK sanctions lists;
• Content promoting, facilitating, or related to money laundering, fraud, bribery, or corruption;
• False or misleading claims about GAFTA, FOSFA, ICC, or other industry association membership or certification;
• Unsolicited bulk messaging, spam, or commercial solicitations outside the normal scope of commodity trading;
• Intellectual property of third parties without authorisation;
• Viruses, malware, or any code intended to damage, disrupt, or gain unauthorised access to any system;
• Personal data of third parties shared without their consent;
• Content designed to circumvent or manipulate the Platform's verification, ranking, or subscription systems.
5.1 Right to Remove or Edit Content
The Company reserves the absolute, unconditional, and irrevocable right, exercisable at its sole and exclusive discretion, to:
1. Remove, delete, hide, archive, or otherwise make unavailable any Content posted by any User, at any time, for any reason or for no stated reason, without prior notice to the User and without any obligation to explain, justify, or provide grounds for such action;
2. Edit, modify, truncate, or alter any Content posted by a User where the Company determines, in its sole judgment, that such Content violates this Agreement, applicable law, or the professional standards of the Platform, without prior notice to the User;
3. Remove Trade Offers, purchase requests, or market updates that the Company determines, in its sole judgment, to be inaccurate, misleading, fictitious, commercially unreasonable, or otherwise inappropriate;
4. Permanently delete Content without maintaining any backup copy or providing the User with access to deleted Content.
5.2 Right to Suspend or Terminate Accounts
The Company reserves the absolute, unconditional, and irrevocable right to:
1. Suspend, restrict, downgrade, or terminate any User account, at any time, for any reason or for no stated reason, without prior notice and without any liability to the User;
2. Permanently ban any User from the Platform, including removing all their Content, connections, messages, and profile data;
3. Terminate accounts found to be in breach of any provision of this Agreement, any applicable law, or any applicable trade sanction;
4. Terminate accounts where the Company has reasonable grounds to believe the User has provided false information, is impersonating another person, or is acting in bad faith;
5. Terminate accounts at the Company's business discretion, including for commercial reasons, platform restructuring, or changes in the Company's policies;
6. Deny reinstatement of any terminated account, at its sole discretion, without obligation to provide reasons.
5.3 No Obligation to Notify
The Company is under no obligation to notify a User prior to, during, or after taking any moderation action, including content removal, content editing, account suspension, or account termination. The Company may, at its discretion, provide notification of moderation actions but such notification shall not be construed as a precedent or obligation in any future case.
5.4 No Liability for Moderation Actions
The Company shall bear no liability whatsoever, whether in contract, tort, statute, equity, or otherwise, to any User or Third Party arising from or in connection with:
1. The removal or editing of any Content, regardless of the reason or circumstances;
2. The suspension or termination of any account, regardless of the reason or circumstances;
3. Any loss of business, commercial opportunity, revenue, profit, data, or goodwill resulting from moderation actions;
4. Any reputational damage arising from moderation actions;
5. The failure to remove Content that a User considers harmful or offensive.
5.5 Right to Preserve for Legal Purposes
Notwithstanding the Company's right to delete Content, the Company reserves the right to preserve copies of any Content, account data, or communications for the purposes of complying with applicable law, responding to legal process, or cooperating with law enforcement authorities, without notice to the User.
⚠ CRITICAL LIMITATION OF LIABILITY — READ CAREFULLY
THE APP & DEVELOPER IS A TECHNOLOGY PLATFORM PROVIDER ONLY. IT IS NOT A COMMODITY TRADER, BROKER, AGENT, PRINCIPAL, OR COUNTERPARTY TO ANY TRANSACTION. THE COMPANY DOES NOT BUY, SELL, BROKER, ARRANGE, OR GUARANTEE ANY COMMODITY TRANSACTION CONDUCTED BY USERS THROUGH OR ARISING FROM USE OF THE PLATFORM.
6.1 No Liability for User Content
The Company expressly disclaims all responsibility and liability for any Content posted, shared, or transmitted by Users. Specifically:
1. The Company does not verify, endorse, guarantee, or accept any responsibility for the accuracy, completeness, truthfulness, or commercial viability of any Trade Offer, purchase request, price, specification, or other Content posted by Users;
2. The Company makes no representation that any commodity offer on the Platform is genuine, available, or tradeable at the stated terms;
3. The Company is not responsible for any loss, damage, or liability arising from a User's reliance on any Content posted by another User;
4. The presence of a Trade Offer on the Platform does not constitute any representation by the Company regarding the reliability, creditworthiness, or commercial standing of the posting User.
6.2 No Liability for Transactions
The Company bears no responsibility whatsoever for any transaction entered into between Users, whether arising from introductions made through the Platform or otherwise. Without limitation:
1. The Company is not a party to any contract of sale, purchase, brokerage, agency, or services entered into between Users;
2. The Company has no obligation to mediate, arbitrate, or assist in resolving any commercial dispute between Users;
3. The Company is not liable for any failure by any User to perform their contractual obligations, including failure to deliver goods, failure to pay, failure to open a letter of credit, or any other non-performance;
4. The Company is not liable for any fraud, misrepresentation, or bad faith conduct by any User, regardless of whether such User was verified by the Company;
5. Verification by the Company does not constitute a guarantee of the User's creditworthiness, reliability, or performance of any trade obligation;
6. Users bear sole and exclusive responsibility for conducting their own due diligence on any counterparty before entering into any transaction.
6.3 No Liability for Platform Availability
The Company does not warrant that the Platform will be available at all times, uninterrupted, error-free, secure, or free from viruses or other harmful components. The Company shall not be liable for any loss or damage arising from:
• Platform downtime, maintenance, or technical failures;
• Loss of data, messages, or Content due to technical error;
• Unauthorised access to User accounts resulting from the User's failure to maintain secure credentials;
• Delays in verification processing;
• Incompatibility of the Platform with the User's device or software.
6.4 Legal Consequences of User Actions
Users are solely and exclusively responsible for all legal consequences arising from their use of the Platform, including but not limited to:
1. Any civil or criminal liability arising from Content they post on the Platform;
2. Any liability arising from transactions entered into with other Users;
3. Any violations of applicable law, including trade sanctions, anti-money laundering regulations, competition law, or data protection law;
4. Any liability arising from breach of GAFTA, FOSFA, ICC, or other trade association rules;
5. Any tax obligations arising from transactions facilitated through or arising from use of the Platform.
THE COMPANY SHALL BEAR NO RESPONSIBILITY WHATSOEVER, WHETHER DIRECT OR INDIRECT, FOR ANY LEGAL CONSEQUENCES, PENALTIES, FINES, CLAIMS, JUDGMENTS, OR LIABILITIES ARISING FROM A USER'S USE OF THE PLATFORM OR CONDUCT IN CONNECTION THEREWITH. THE USER AGREES TO FULLY INDEMNIFY AND HOLD HARMLESS THE COMPANY FROM ANY SUCH CONSEQUENCES.
6.5 Aggregate Liability Cap
To the maximum extent permitted by applicable law, the total aggregate liability of the Company to any User for all claims arising out of or related to this Agreement or the User's use of the Platform shall not exceed the total amount of subscription fees paid by that User to the Company in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profit, loss of business, loss of data, or loss of goodwill.
You agree to defend, indemnify, and hold harmless the Company and its founders, officers, directors, developers, employees, agents, and successors from and against any and all claims, damages, losses, costs, liabilities, and expenses (including reasonable legal fees) arising from or related to:
1. Your use or misuse of the Platform;
2. Any Content you post, transmit, or make available through the Platform;
3. Your violation of any provision of this Agreement;
4. Your violation of any applicable law or regulation;
5. Any transaction you enter into with another User;
6. Any claim by a Third Party that your Content or conduct caused harm;
7. Any misrepresentation you make in connection with your registration, verification, or use of the Platform.
8.1 Company Intellectual Property
The Platform, including its design, software, algorithms, branding, logo, name, user interface, and all original content created by the Company, is the exclusive intellectual property of the Company and is protected by applicable copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose. No other rights are granted.
8.2 User Content Licence
By posting any Content on the Platform, you grant the Company a worldwide, royalty-free, non-exclusive, perpetual licence to use, store, display, reproduce, modify, and distribute such Content for the purpose of operating and improving the Platform, including use in anonymised, aggregated market data or analytics. You retain ownership of your Content subject to this licence.
8.3 Feedback
Any feedback, suggestions, or ideas you provide to the Company regarding the Platform may be used by the Company freely and without obligation, compensation, or attribution to you.
The Company collects and processes personal data in accordance with its Privacy Policy, which forms part of this Agreement and is available within the Platform. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Company will not sell your personal data to third parties. The Company may share data with law enforcement authorities as required by applicable law.
You are responsible for ensuring that any personal data you share about third parties through the Platform is done lawfully and with appropriate consent. Sharing personal data of third parties without authorisation is prohibited.
Users are solely responsible for ensuring that their use of the Platform and any transactions arising therefrom comply with all applicable international trade laws, export control regulations, and sanctions regimes, including those administered by OFAC (USA), the European Union, the United Nations, and the United Kingdom. You represent and warrant that:
1. You are not located in, a national of, or acting on behalf of any person or entity in any country subject to comprehensive trade sanctions;
2. You are not listed on any applicable sanctions list or denied parties list;
3. You will not use the Platform to facilitate any transaction that would violate applicable trade sanctions or export control laws;
4. All commodities you offer or seek to purchase may be lawfully traded between the relevant origin and destination countries.
The Company reserves the right to immediately terminate any account and report any suspected sanctions violation to relevant authorities without notice.
GrainTradeLink is a professional community serving the global grain, oilseed, and commodity trade industry. As a condition of membership, all Users are required to uphold the highest standards of professional conduct, consistent with the standards expected of professionals operating under GAFTA, FOSFA, and other recognised industry associations.
11.1 Required Standards
1. Users must engage with counterparties honestly, transparently, and in good faith at all times;
2. Users must honour any firm offer they make on the Platform to the extent consistent with commercially reasonable practice and applicable contract terms;
3. Users must promptly withdraw or update any Trade Offer that is no longer valid, available, or accurately described;
4. Users must not engage in conduct designed to artificially manipulate market perceptions, including posting false bids or offers for that purpose;
5. Users must maintain confidentiality regarding communications with counterparties that are designated as confidential;
6. Users must treat all other Platform members with professional respect regardless of nationality, company size, or subscription tier.
11.2 Reporting Misconduct
Users who become aware of conduct by another User that violates this Agreement are encouraged to report such conduct to the Company through the Platform's reporting function. The Company will review reports in good faith but is not obligated to take any specific action in response to a report.
1. Subscription fees are charged in advance on a monthly or annual basis as selected by the User. All fees are non-refundable except as required by applicable consumer protection law;
2. The Company reserves the right to change subscription pricing upon thirty (30) days' notice to Users. Continued use of the Platform following a price change constitutes acceptance of the new pricing;
3. The Company reserves the right to modify subscription tier benefits and features at any time with reasonable notice;
4. Failure to pay subscription fees will result in automatic downgrade to the Free tier with corresponding restriction of access rights;
5. The Company is not liable for any loss suffered by a User as a result of automatic tier downgrade due to non-payment.
13.1 Termination by the Company
The Company may terminate this Agreement and the User's access to the Platform at any time, for any reason, with or without notice. Without limiting the foregoing, grounds for termination include breach of any provision of this Agreement, provision of false information, conduct that the Company determines to be harmful to the Platform's community or reputation, or any applicable legal requirement.
13.2 Termination by the User
A User may terminate this Agreement at any time by deleting their account through the Platform settings. Termination by the User does not entitle the User to any refund of prepaid subscription fees. Certain provisions of this Agreement, including Articles 6, 7, 8, and 9, survive termination.
13.3 Effect of Termination
Upon termination of a User's account: all access to the Platform is immediately revoked; the Company may delete all Content associated with the account; the User's profile is removed from the directory; and ongoing subscription charges cease from the next billing cycle. The Company retains the right to preserve records as described in Article 5.5.
The Company reserves the right to amend, modify, or replace this Agreement at any time. Notice of material amendments will be provided through the Platform via notification or email to registered Users. The amended Agreement will be effective upon publication. Continued use of the Platform following publication constitutes acceptance of the amended terms. If you do not accept an amendment, you must cease using the Platform and delete your account.
This Agreement shall be governed by and construed in accordance with the laws of Ukraine, GrainTradeLink being operated by PE "Hazem Saker" (Ukraine). Any dispute arising from or in connection with this Agreement that cannot be resolved by good-faith negotiation shall be referred to and finally resolved by arbitration under internationally recognised arbitration rules, with proceedings conducted in English.
Nothing in this Article prevents the Company from seeking urgent injunctive or other equitable relief from a competent court to protect its intellectual property or confidential information.
1. Entire Agreement: This Agreement, together with the Privacy Policy and any other policies incorporated by reference, constitutes the entire agreement between the User and the Company regarding the Platform.
2. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
3. Waiver: The Company's failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
4. Assignment: The Company may assign its rights and obligations under this Agreement without restriction. Users may not assign their rights or obligations without the Company's prior written consent.
5. No Agency: Nothing in this Agreement creates any agency, partnership, joint venture, or employment relationship between the User and the Company.
6. Force Majeure: The Company shall not be liable for any failure or delay in performance arising from circumstances beyond its reasonable control.
7. Language: This Agreement is written in English, which shall be the controlling language in all cases of dispute or ambiguity.
8. Headings: Section headings in this Agreement are for convenience only and do not affect its interpretation.
USER ACKNOWLEDGEMENT
BY TAPPING 'I AGREE', 'CREATE ACCOUNT', OR 'REGISTER', OR BY CONTINUING TO USE THE PLATFORM FOLLOWING PUBLICATION OF THIS AGREEMENT, YOU CONFIRM THAT:
(i) You have read this Agreement in its entirety;
(ii) You understand all of its terms and conditions;
(iii) You agree to be legally bound by this Agreement in its entirety;
(iv) You acknowledge the Company's absolute right to moderate, edit, and remove Content and to suspend or terminate accounts without notice and without liability;
(v) You accept sole responsibility for all Content you post and all transactions you enter into through the Platform;
(vi) You accept that the Company bears no liability for the accuracy of Content posted by other Users or for the outcome of any transaction.
GrainTradeLink — End User License Agreement & Terms of Service
Version 1.0 | All Rights Reserved